Everything you need to offer a differentiated customer service experience.
Ideal for companies that focus their service through digital means such as social networks, chat and email
R$159/month
per user
Minimum 10 licensesTotal value R$ 1.590,00/month
Ideal for small and medium-sized business teams that need efficiency in service processes through digital means and voice
R$239/month
per user
Minimum 10 licensesTotal value R$ 2.390,00/month
Ideal for companies with large teams and 24-hour service
R$369/month
per user
Minimum 10 licensesTotal value R$ 3.690,00/month
Ideal for organizations with customized needs and consultative support
On request
Increased customer satisfaction
Efficiency and productivity gains
Cost reduction
Process standardization
Reduction of learning time
Better understanding of customer needs
Increased speed of response to weekly customer demands
Traceability of all work performed
Knowledge of the entire premium customer journey
More agility in changes using a tool in code / low code
See all the features that the plans have to offer.
R$499
valor fixo/mês
Per user
Minimum 10 licensesTotal value R$ 1.590,00/month
R$239/mês
Per user
Minimum 10 licensesTotal value R$ 2.390,00/month
R$369/mês
Per user
Minimum 10 licensesTotal value R$ 3.690,00/month
On request
Active users
Até 5
Minimum 10 licenses
Minimum 10 licenses
Minimum 10 licenses
From 100 licenses
Volume of calls on the platform (regardless of channel)
800
500 per user
1000 per user
1500 per user
3000 per user
Included Official WhatsApp Window Quantity
Até 1.000 conversas mensais iniciadas pelo seu cliente incluso
On request
On request
On request
On request
Customization of Service fields
-
Service Flows (there is user interaction)
1
Unlimited
Unlimited
Unlimited
Automation Flows (there is no user interaction)
-
1
Unlimited
Unlimited
Unlimited
Mass shooting via WhatsApp, Email and SMS
-
Volume of automations on the platform (regardless of channel)
-
500 per user
1000 per user
1500 per user
3000 per user
Satisfaction Survey - NPS and CSAT
-
Case/Ticket Management
Case Import
-
SLA Controls
-
-
Intelligent work distribution
-
-
-
Customer communication channels
Webchat
Facebook Messenger
Telegram
ReclameAqui
-
Voice (telephony)
-
Video conference
-
-
Add-on
Add-on
SMS
Phone number for WhatsApp Business*
1
Includes 1 number
Includes 1 number
Includes 1 number
Includes 1 number
Chatbot with Artificial Intelligence ChatGPT OpenAI
-
Number of active email boxes
-
1
5
10
20
Voice
-
Call Recording
-
-
URA for call forwarding
-
-
URA transactional
-
-
Add-on
Add-on
Add-on
Auto Dialer
-
-
Add-on
Add-on
Add-on
Number Portability
-
-
ChatGPT OpenAI**
cVortex Smart Assistant (Copilot)
6 Meses
Data
Historical data storage*
6 Meses
6 Months
6 Months
12 Months
As needed
File storage (attachments)*
10 GB + R$ 20,00 / GB adicional mês
10 GB + R$20 / 10 GB additional month
20 GB + R$20 / 10 GB additional month
50 GB + R$20 / 10 GB additional month
As needed
Reports and Data
Dashboard
Predefined reports and dashboards
Add-on
Add-on
Add-on
Add-on
Custom reports and dashboards
-
-
-
Add-on
Add-on
Data replication
-
-
-
Add-on
Add-on
Integrations
cVortex API Access
-
Integration with other telephony platforms
-
-
Add-on
Add-on
Add-on
Integrations with other platforms
-
-
-
Add-on
Add-on
Support
Technical support
Horário Comercial
(Por E-mail)
Business days, during business hours
(via the portal)
Business days, during business hours
(via the portal)
Business days, during business hours
(via the portal)
(ii) 24-hour support
(via portal and telephone)
Account Manager / Success Manager
Horário Comercial
(Por E-mail)
-
-
-
Yes and Nominated
24 hour support
Horário Comercial
(Por E-mail)
Add-on
Add-on
Add-on
R$159/month
Per user
Minimum 10 licensesTotal value R$ 1.590,00
Users
Minimum 10 licenses
Volume of calls on the platform (regardless of channel)
500 per user
Quantity of Official WhatsApp Window Included
On request
Customization of Service fields
Service Flows (there is user interaction)
1
Automation Flows (there is no user interaction)
1
Mass shooting via WhatsApp, Email and SMS
Volume of automations on the platform (regardless of channel)
500 per user
Satisfaction Survey - NPS and CSAT
Case/Ticket Management
Case Import
SLA Controls
-
Intelligent work distribution
-
Customer communication channels
Webchat
Facebook Messenger
Telegram
ReclameAqui
-
Voice (telephony)
-
Video conference
-
SMS
Phone number for WhatsApp Business*
Includes 1 number
Chatbot with Artificial Intelligence ChatGPT OpenAI
Number of active email boxes
1
Voice
Call Recording
-
URA for call forwarding
-
URA transactional
-
Auto Dialer
-
Number Portability
-
ChatGPT OpenAI**
cVortex Smart Assistant (Copilot)
Data
Historical data storage*
6 months
File storage (attachments)*
10 GB + R$ 20,00 / 10 GB additional month
Reports and Data
Dashboard
Predefined reports and dashboards
Add-on
Custom reports and dashboards
-
Data replication
-
Integrations
cVortex API Access
Integration with other telephony platforms
-
Integrations with other platforms
-
Support
Technical support
Business days, during business hours (via the portal)
Account Manager / Success Manager
-
24 hour support
Add-on
R$239/month
Per user
Minimum 10 licensesTotal value R$ 2.390,00/month
Users
Minimum 10 licenses
Volume of calls on the platform (regardless of channel)
1000 per user
Official WhatsApp Window Quantity Included
On request
Customization of Service fields
Service Flows (there is user interaction)
Unlimited
Automation Flows (there is no user interaction)
Unlimited
Mass shooting via WhatsApp, Email and SMS
Volume of automations on the platform (regardless of channel)
1000 per user
Satisfaction Survey - NPS and CSAT
Case/Ticket Management
Case Import
SLA Controls
Intelligent work distribution
-
Customer communication channels
Webchat
Facebook Messenger
ReclameAqui
Voice (telephony)
Video conference
-
SMS
Phone number for WhatsApp Business*
Includes 1 number
Chatbot with Artificial Intelligence ChatGPT OpenAI
Number of active email boxes
5
Voice
Call Recording
URA for call forwarding
URA transactional
Add-on
Auto Dialer
Add-on
Number Portability
ChatGPT OpenAI**
cVortex Smart Assistant (Copilot)
Data
Historical data storage*
6 months
File storage (attachments)*
20 GB + R$ 20,00 / 10 GB additional month
Reports and Data
Predefined reports and dashboards
Predefined reports and dashboards
Add-on
Custom reports and dashboards
-
Data replication
-
Integrations
cVortex API Access
Integration with other telephony platforms
Add-on
Integrations with other platforms
-
Support
Technical support
Business days, during business hours (via the portal)
Account Manager / Success Manager
-
24 hour support
Add-on
R$369/month
Per user
Minimum 10 licensesTotal value R$ 3.690,00/month
Users
Minimum 10 licenses
Volume of calls on the platform (regardless of channel)
1500 per user
Official WhatsApp Window Quantity Included
On request
Customization of Service fields
Service Flows (there is user interaction)
Unlimited
Automation Flows (there is no user interaction)
Unlimited
Mass shooting via WhatsApp, Email and SMS
Volume of automations on the platform (regardless of channel)
1500 per user
Satisfaction Survey - NPS and CSAT
Case/Ticket Management
Case Import
SLA Controls
Intelligent work distribution
Customer communication channels
Webchat
Facebook Messenger
ReclameAqui
Voice (telephony)
Video conference
Add-on
SMS
Phone number for WhatsApp Business*
Includes 1 number
Chatbot with Artificial Intelligence ChatGPT OpenAI
Number of active email boxes
10
Voice
Call Recording
URA for call forwarding
URA transactional
Add-on
Auto Dialer
Add-on
Number Portability
ChatGPT OpenAI**
cVortex Smart Assistant (Copilot)
Data
Historical data storage*
12 months
File storage (attachments)*
50 GB + R$ 20,00 / 10 GB additional month
Reports and Data
Dashboard
Predefined reports and dashboards
Add-on
Custom reports and dashboards
Add-on
Data replication
Add-on
Integrations
cVortex API Access
Integration with other telephony platforms
Add-on
Integrations with other platforms
Add-on
Support
Technical support
Business days, during business hours (via the portal)
Account Manager / Success Manager
-
24 hour support
Add-on
On request
Users
From 100 licenses
Volume of calls on the platform (regardless of channel)
3000 por usuário
Official WhatsApp Window Quantity Included
On request
Customization of Service fields
Service Flows (there is user interaction)
Unlimited
Automation Flows (there is no user interaction)
Unlimited
Mass shooting via WhatsApp, Email and SMS
Volume of automations on the platform (regardless of channel)
3000 per user
Satisfaction Survey - NPS and CSAT
Case/Ticket Management
Case Import
SLA Controls
Intelligent work distribution
Customer communication channels
Webchat
Facebook Messenger
ReclameAqui
Voice (telephony)
Video conference
Add-on
SMS
Phone number for WhatsApp Business*
Includes 1 number
Chatbot with Artificial Intelligence ChatGPT OpenAI
Number of active email boxes
20
Voice
Call Recording
URA for call forwarding
URA transactional
Add-on
Auto Dialer
Add-on
Number Portability
ChatGPT OpenAI**
cVortex Smart Assistant (Copilot)
Data
Historical data storage*
As needed
File storage (attachments)*
As needed
Reports and Data
Dashboard
Predefined reports and dashboards
Add-on
Custom reports and dashboards
Add-on
Data export
Add-on
Integrations
cVortex API Access
Integration with other telephony platforms
Add-on
Integrations with other platforms
Add-on
Support
Technical support
(ii) 24-hour support (via portal and telephone)
Account Manager / Success Manager
Yes and Nominated
24 hour support
*Allows additional hiring
(i) Call external systems from the service flow engine and cVortex automations.
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CNPJ: 07.566.016/0001-05 – ILINK SOLUTIONS SERVICOS DE TECNOLOGIA DA INFORMACAO LTDA
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