Everything you need to offer a differentiated customer service experience.
Ideal for companies that serve the main social networks used in Brazil (Instagram, Facebook and WhatsApp)
R$499
/month
Fixed value
Ideal for companies that focus their service on digital media such as social networks, chat and email
R$129
/month
Per userMinimum 5 users
Ideal for teams of small and medium-sized companies that need efficiency in service processes through digital means and voice
R$199
/month
Per user
Minimum 5 users
Ideal for companies with large teams and 24-hour service
R$309
/month
Per user
Mínimo 5 usuários
Ideal for organizations with customized needs and advisory support
On request
Increased customer satisfaction
Efficiency and productivity gains
Cost reduction
Process standardization
Reduction of learning time
Better understanding of customer needs
Increased speed of response to weekly customer demands
Traceability of all work performed
Knowledge of the entire premium customer journey
More agility in changes using a tool in code / low code
See all the features that the plans have to offer.
BRL 499
fixed amount/month
BRL 129
per user per month
BRL 199
per user per month
BRL 309
per user per month
On request
per user per month
Active users
Up to 5
Minimum 5 users
Minimum 5 users
Minimum 5 users
On request
Volume of services on the platform (regardless of the channel)
800
4000
4000
4000
On request
Official WhatsApp message cost
Up to 1,000 monthly conversations initiated by your included customer
On request
On request
On request
On request
Telephony cost
-
-
On request
On request
On request
Customization of Service Fields
Customized Workflows
-
-
Triggers for custom business rules
-
-
Case / Ticket Management
Importing Cases
-
-
SLA controls
-
-
Intelligent work distribution
-
-
-
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
1
1
1
On request
On request
Phone number for WhatsApp Business
1
1
1
On request
As needed
Web Chat
-
Volume of active chat channels
-
1
2
On request
Unlimited
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
-
Complete flow with advanced functions
-
-
Flow integrated with OpenAI ChatGPT
-
-
-
-
Number of active mailboxes
-
1
5
On request
Unlimited
Management of multiple email boxes
-
-
SMS
-
Voice
-
-
Voice Service
-
-
Phone numbers to make and receive calls
-
-
1
On request
As needed
Integration with other telephony platforms
-
-
-
-
As needed
Call Recording
-
-
Data
Historical data storage*
6 Meses
6 Meses
6 Meses
12 Meses
As needed
File storage (attachments)*
10 GB + BRL 20.00 / additional GB month
10 GB + BRL 20.00 / additional GB month
20 GB + BRL 20.00 / additional GB month
50 GB + BRL 20.00 / additional GB month
As needed
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
-
-
-
On request
As needed
Data export
-
-
-
On request
As needed
Integrations
cVortex API Access
-
Integrations with other platforms (i)
-
On request
On request
On request
On request
Support
Business Hours
(By email)
Business Hours
(By email)
Business Hours
(By email and phone)
24 Hour Support
24 Hour Support
( Appointed Service Consultant )
BRL 499
fixed amount/month
Active users
Up to 5
Volume of services on the platform (regardless of the channel)
800
Official WhatsApp message cost
Up to 1,000 monthly conversations initiated by your included customer
Telephony cost
-
Customization of Service Fields
Customized Workflows
-
Triggers for custom business rules
-
Case / Ticket Management
Importing Cases
-
SLA controls
-
Intelligent work distribution
-
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
1
Phone number for WhatsApp Business
1
Web Chat
-
Volume of active chat channels
-
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
-
Complete flow with advanced functions
-
Flow integrated with OpenAI ChatGPT
-
-
Number of active mailboxes
-
Management of multiple email boxes
-
SMS
-
Voice
-
Voice Service
-
Phone numbers to make and receive calls
-
Integration with other telephony platforms
-
Call Recording
-
Data
Historical data storage*
6 months
File storage (attachments)*
10 GB + BRL 20.00 / additional GB month
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
-
Data export
-
Integrations
cVortex API Access
-
Integrations with other platforms (i)
-
Support
Business hours (By email)
BRL 129
per user per month
Active users
Minimum 5 users
Volume of services on the platform (regardless of the channel)
4000
Official WhatsApp message cost
On request
Telephony cost
-
Customization of Service Fields
Customized Workflows
-
Triggers for custom business rules
-
Case / Ticket Management
Importing Cases
-
SLA controls
-
Intelligent work distribution
-
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
1
Phone number for WhatsApp Business
1
Web Chat
Volume of active chat channels
1
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
Complete flow with advanced functions
-
Flow integrated with OpenAI ChatGPT
-
Number of active mailboxes
1
Management of multiple email boxes
-
SMS
Voice
-
Voice Service
-
Phone numbers to make and receive calls
-
Integration with other telephony platforms
-
Call Recording
-
Data
Historical data storage*
6 months
File storage (attachments)*
10 GB + BRL 20.00 / additional GB month
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
-
Data export
-
Integrations
cVortex API Access
Integrations with other platforms (i)
On request
Support
Business hours (By email)
BRL 199
per user per month
Active users
Minimum 5 users
Volume of services on the platform (regardless of the channel)
4000
Official WhatsApp message cost
On request
Telephony cost
On request
Customization of Service Fields
Customized Workflows
Triggers for custom business rules
Case / Ticket Management
Importing Cases
SLA controls
intelligent work distribution
-
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
1
Phone number for WhatsApp Business
1
Web Chat
Volume of active chat channels
2
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
Complete flow with advanced functions
Flow integrated with OpenAI ChatGPT
-
Number of active mailboxes
5
Management of multiple email boxes
SMS
Voice
Voice Service
Phone numbers to make and receive calls
1
Integration with other telephony platforms
-
Call Recording
Data
Historical data storage*
6 months
File storage (attachments)*
20 GB + BRL 20.00 / additional GB month
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
-
Data export
-
Integrations
Integrations
Integrations with other platforms (i)
On request
Support
Business hours (By email and phone)
BRL 309
per user per month
Active users
Minimum 5 users
Volume of services on the platform (regardless of the channel)
4000
Official WhatsApp message cost
On request
Telephony cost
On request
Customization of Service Fields
Customized Workflows
Triggers for custom business rules
Case / Ticket Management
Importing Cases
SLA controls
Intelligent work distribution
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
On request
Phone number for WhatsApp Business
On request
Web Chat
Volume of active chat channels
On request
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
Complete flow with advanced functions
Flow integrated with OpenAI ChatGPT
Number of active mailboxes
On request
Management of multiple email boxes
SMS
Voice
Voice Service
Phone numbers to make and receive calls
On request
Integration with other telephony platforms
-
Call Recording
Data
Historical data storage*
12 months
File storage (attachments)*
50 GB + BRL 20.00 / additional GB month
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
On request
Data export
On request
Integrations
cVortex API Access
Integrations with other platforms (i)
On request
Support
24 Hour Support
On request
per user per month
Active users
On request
Volume of services on the platform (regardless of the channel)
On request
Official WhatsApp message cost
On request
Telephony cost
On request
Customization of Service Fields
Customized Workflows
Triggers for custom business rules
Case / Ticket Management
Importing Cases
SLA controls
Intelligent work distribution
Omnichannel service
Automatic call routing
Facebook Messenger and Instagram Direct
Number of profiles for each social network
On request
Phone number for WhatsApp Business
As needed
Web Chat
Volume of active chat channels
Unlimited
Chat BOT
Initial message and redirection
Flow with questions and answers (FAQ Chat BOT)
Complete flow with advanced functions
Flow integrated with OpenAI ChatGPT
Number of active mailboxes
Unlimited
Management of multiple email boxes
SMS
Voice
Voice Service
Phone numbers to make and receive calls
As needed
Integration with other telephony platforms
As needed
Call Recording
Data
Historical data storage*
As needed
File storage (attachments)*
As needed
Reports and Insights
Pre-built reports and dashboards
Custom reports and dashboards
As needed
Data export
As needed
Integrations
cVortex API Access
Integrations with other platforms (i)
On request
Support
24 Hour Support
( Named Service Consultant )
*Allows additional hiring
(i) Calling external systems from the cVortex fulfillment flow engine and automations.
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