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Logo-cVortex

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Welcome to a new
customer service experience

cVortex, the platform that has come to revolutionize the way your Company connects with your audience.
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Agent Workspace cVortex

Leading companies that trust us

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cVortex is the only engagement CRM you need

Simple communication processes that guarantee the sucess of your customer service.

A SaaS compliance platform working around the best industry standards such as ISSO 27001, PCI,  DSS and LGPD

Uma plataforma omnichannel
Cliente no centro das interações
Fluxos flexíveis de Atendimento ao Cliente
cVortex: o único CRM que sua empresa precisa

An omnichannel platform

Easily integrate channels into the platform, managing everything in one place.

Customer at the center of interactions

Acess and share all customer history for continuous and personalized service.

Flexible Customer Service Flows

Configure the platform according to business needs without complexity.
Full Engajament

The entire customer’s journey history in one place

Understand all interactions with your customer, through any channel, in one place. Get visibility into your customer’s journey.
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Client History cVortex

Customizable flows
For customer service

Change customer service flows with a few clicks, with no complexity and without code (no-code)

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Workflow cVortex
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Unique experience in any customer service channel

Omnichannel by nature, the platform allows you to interact in any channel your customer wants or the business needs. Also, switch between channels in the sameservice since the important thing is to keep your customer at the center.

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experiência omnichannel
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Integrações cVortex
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Easy integrations to ensure the best customer experience

Based on the concept of lego, the platform enables easy integrations, whether native or third-party. So, you have the flexibility to customize the communication with your customer.
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Optimize your team’s productivity with Smart distribution

Distribute calls to agentes intelligently. Use native strategies or customize according to your business needs, through the inteligent unification of interactions and customer history to ensure service productivity.

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Distribution cVortex
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Multichannel cVortex
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Customizable
multichannel interface

Using App Studio, create new user-friendly service interfaces for your team to be more productive. Having an environment designed to meet business needs optimizes the agility and productivity of services teams.

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Premium Support

Ensuring your success is our business. Have a close and continuous
relationship with your Customer Service Manager for a successful daily-basis operations, focused on the results of your business

Tópicos cVortex

Advisory follow-up

Weekly checklist

Operational metrics of your business

Premium support

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Suporte Premium cVortex
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cVortex 5 estrelas

Discover our customer’s sucess stories

Digital service focused on CX and UX

  • Best Performance Award 2021 CMS Group
  • 183% growth in service volume.
  • 262% drop in wait time.
  • Average Attendance Time reduced by 37%
  • Implementation of quality measurement.

Intelligent Backoffice Automations

  • Silver in the CIC Brazil Award
  • 22.8% reduction in the number of AP’s
  • 14.5% reduction in expected cost
  • Reduction of 224 seconds in one of the Back Office queues, which generated a gain in operational efficiency of 40%
  • 20% of the demands were resolved without the need for human interaction in the process

Optimizing the named 2nd Level Complaints Backoffice

  • Distinguished Trophy in the National Teleservices Award from ABT (Brazilian Association of Teleservices)
  • 60% reduction in Attendance Position volume
  • Savings of +15 million in the 1st year
  • 10 pp improvement in quality delivery
  • 53% reduction in the % of late cases
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cVortex solution

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