cVortex | Omnichannel Customer Service Solution

Simplify conversations with your customers
and optimize your company's service with cVortex omnichannel solution

cVortex, a solução nativamente omnichannel que a sua empresa precisa.

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Leading companies that trust us

cVortex: simple and differentiated customer service solution.

Simple communication processes that ensure successful customer service.

We have an algorithm that makes the intelligent distribution of services and we offer exclusive support so that our customers have excellence in their services.

An omnichannel platform

Easily integrate channels into the platform, managing everything in one place.

Customer at the center of interactions

Access and share the entire customer history for continuous and personalized service.

Flexible Customer Service Flows

Configure the platform according to business needs without complexity.

All your customer's
history in one place

Understand all interactions with your customer, through any service channel, in one place. Get visibility into your journey.

Customizable flows
for customer service

Change customer service flows with a few clicks, without complexity and without code: no-code.

Unique experience in any service channel

Omnichannel by nature, the platform allows you to relate to your customers in any channel they want or the business needs. Also, transit between channels in the same service because the important thing is to keep your customer at the center.

Easy integrations to ensure the best customer experience

Based on the lego concept , the platform enables easy integrations, whether native or third-party. Thus, you have the flexibility to customize communication with your customer.

Optimize your team's productivity with smart distribution

Distribute calls to agents intelligently. Use native strategies or customize according to your business needs, through the intelligent unification of customer interactions and history to ensure service productivity.

Multichannel interface
personalized

Through the App Studio, create new, very friendly service interfaces for greater productivity of your team. Having an environment designed to meet business needs optimizes the agility and productivity of service teams.

Suporte premium

Ensuring your success is our business. Have a close and continuous relationship with your Customer Service Manager for a successful day-to-day operation, focusing on the results of your business.

Advisory follow-up

Weekly checklist

Operational metrics of your business

Premium support

Discover our successful cases

Digital service focused on CX and UX

Intelligent Backoffice Automations

Silver in the CIC Brazil Award
22.8% reduction in the number of AP’s
14.5% reduction in expected cost
Reduction of 224 seconds in one of the Back Office queues, which generated a gain in operational efficiency of 40%
20% of the demands were resolved without the need for human interaction in the process

Optimizing the named 2nd Level Complaints Backoffice

Distinguished Trophy in the National Teleservices Award from ABT (Brazilian Association of Teleservices)
60% reduction in Attendance Position volume
Savings of +15 million in the 1st year
10 pp improvement in quality delivery
53% reduction in the % of late cases

Prices

Everything you need to offer a differentiated customer service experience.

cVortex ZAP package

Ideal for companies that serve the main social networks used in Brazil (Instagram, Facebook and WhatsApp)

R$499

/month

Fixed value

Digital Plan

Ideal for companies that focus their service on digital media such as social networks, chat and email

R$129

/month

Per userMinimum 5 users

Essential Plan

Ideal for teams of small and medium-sized companies that need efficiency in service processes through digital means and voice

R$199

/month

Per user
Minimum 5 users

Professional Plan

Ideal for companies with large teams and 24-hour service

R$309

/month

Per user
Mínimo 5 usuários

Enterprise Plan

Ideal for organizations with customized needs and advisory support

On request

Simplify conversations with your customers
and optimize your company's service with cVortex omnichannel solution